How We Do It: Returns/ Exhanges

Returns

Squatch & Co, will gladly accept returns for most items within 30 days of delivery, if the item is in perfect condition. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional items not listed here may also be excluded. If an item is not eligible for return, it will be noted in the product's description on our website.

To complete your return, please contact us via email at info@sasq.co briefly describing of the reason for your return, along with a copy of your receipt, email confirmation, or other proof of purchase. We typically respond to return requests within 24-48 hours (usually sooner).

 

Sh*t, it Isn't Working

If your order arrives defective, damaged, or incomplete please contact us within 7 days of delivery, to report the issue. Typically defective and/or damaged items will be replaced at no additional cost to you and are typically exempt from any fees related to the restocking or shipping of your order. Typically, we will issue a prepaid return label for you to send back the damaged/ defective item. Then once the tracking details show the item has begun its journey back to us, we will promptly ship out your replacement. In certain cases, we may ask for photos in lieu of returning the item.

Please do not send your purchase back to the manufacturer.

 

Oops We F'd Up

If we inadvertently send you the wrong item, first and foremost know we are truly sorry for the mix up. To correct this, please report our mistake to us within 7 days of receiving the wrong item. We will then issue a prepaid return label for you to send back the item you received. Then once the tracking details show the item has begun its journey back to us, we will promptly ship you the item you actually ordered.

 

Gettin' Yo Money Back (if applicable):

Typically when returning an item, the buyer is responsible for any cost associated with shipping their order, including the cost of returning the item. Additionally, most returns are subject to a restocking fee up to 20% of the purchase price, with a few exceptions, including but not limited to damage or defect outside of your control. A member of our team will confirm whether or not the restocking fee is waived on your return. The information below will help you understand what to typically expect when we issue you a refund:

Good Condition: As It Was When Shipped To You
Typical Refund: Purchase price less any shipping costs
Fair Condition: Damaged/ Missing Original Packaging and/or Minor Cosmetic Damage To Item
Typical Refund: Purchase price less a 15% restocking fee & any shipping costs
Poor Condition: Unsellable
Typical Refund: Purchase price less a 20% restocking fee & any shipping costs
Other: Incorrect Item Returned
Typical Refund: No refund will be issued and the incorrect item will be disposed of within 24 hours of receipt.

How We Do It

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Typically the email will also notify you that your return has been approved. If your return is not approved we will either ask for additional information or provide an explanation of why we could not approve your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Depending on your financial institutions practices for handling refunds, this could take anywhere for 1-10 days (in some rare cases up to 30 days) to appear back into your account. If you haven’t received a refund after 10 business days, first check with your bank and/or credit card company to see if they are still processing it. If after speaking with them, you realize they weren't very helpful and/or didn't provide you with a logical update, please contact us at info@sasq.co. 

 

Swippidy-Swap (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sasq.co and we will help you out.

Where We At

To return your product, you should mail your product to:

1222 Harrison Street #7402
SAN FRANCISCO California US 94103

And Don't Forget...

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

And Remember: Protect Yo Self, Before You Wreck Yourself:

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.